Refund and Returns Policy

Returns & Refunds Policy

Return Window
Eligibility: Returns accepted within 15 days of order placement.
Condition: Items must be unused, in original packaging, and in the same condition as received.

Order Cancellations
Before Shipment: Orders can be canceled within 1–2 business days before shipment for a full refund.
After Shipment: If the order has shipped,We will try to communicate with the logistics company to see if the package can be intercepted. If the package cannot be intercepted, it will need to be returned to us after you receive it. This may take 15–60 days, depending on the carrier.

Refunds

Processing Time: Refunds are processed within 3–5 business days after receiving the returned item.
Inspection: Items requiring testing may take up to 7–14 business days for inspection before a refund is issued.
Late or Missing Refunds: If you haven’t received a refund:
1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.
4. If still unresolved, contact us at support@getproquik.com.

Damaged or Defective Items

Reporting: Report issues within 15 days of delivery. Provide details and images via our email address.
Resolution: If approved, we will send a replacement. For paddles over $80, return shipping is required; for paddles under $79.99, no return is necessary.
Processing Time: Replacements may take up to 21 days to arrive.

Exchanges

Eligibility: Exchanges are only for defective or damaged items.
Process: Contact us at support@getproquik.com and send your item to:No. 4, Lane 5, Guangya Garden,
Bantian Street, Longgang District,
Shenzhen City, Guangdong Province,
China, 518129

Return Shipping
Customer Responsibility: If returning due to personal reasons, you are responsible for return shipping costs.
Company Responsibility: If the return is due to our error (e.g., wrong or defective item), we will cover return shipping.

Non-Returnable Items

Gift cards
Clearance items
Sale items

Gifts
Received as Gift: You’ll receive a gift credit for the value of your return.
Gift Giver Notified: If the item wasn’t marked as a gift, the refund will be sent to the gift giver.